FAQ
What is the return policy?
Unused and unopened items can be returned within 15 days of receipt for a full refund, excluding shipping fees.
Please note:
Return shipping costs are the responsibility of the customer.
- Used or opened items cannot be returned.
How can I request a return?
Please check if your order qualifies for a return according to our policy.
Then, email us at hello@kawi.co.kr We will provide the detailed return address and instructions.
Can I exchange an item?
If your item is defective or damaged: We will gladly exchange it.
Change-of-mind exchanges: Not available.
For assistance, please contact hello@kawi.co.kr
Can I change my shipping address?
- Yes, if your order has not shipped yet, contact us at hello@kawi.co.kr
Once the package has shipped, we cannot change the address.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with tracking information, including your tracking number.
How much tax will I pay?
All prices on our website are tax-inclusive.
What payment methods do you accept?
We currently accept PayPal only.