Refund policy

Refund Policy

kawi ships internationally only. This policy applies to all orders, regardless of destination.

30-Day Returns

You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in its original condition, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return

Contact us at hello@kawi.co.kr with your order number. Once your return is accepted, we'll send you instructions on how and where to send your package, including the return address. Items sent back without first requesting a return will not be accepted.

Because we ship internationally, return shipping costs and any customs duties are the customer's responsibility, unless the item arrived damaged or incorrect.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at hello@kawi.co.kr so we can make it right.

Non-Returnable Items

We cannot accept returns on personalized or custom-made items (such as custom stamps or personalized cards), sale items, or gift cards. If you have questions about a specific product, feel free to reach out.

Exchanges

The fastest way to get the item you want is to return the original (once your return is accepted) and place a new order separately.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be unused, in its original condition, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process it.

If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at hello@kawi.co.kr.